Playfully Ever After was featured in the Small Business section of the Costco Connect Magazine for their superior customer service. The article titled, Creative Solutions Turn Unhappy Customers into Loyal Clients, shared a story about Playfully Ever After's dedication to customer service.
Speed is of the essence, too. John Burger, a Costco member in Rowlett, TX, monitors his online store, Playfully Ever After (www.playfullyeverafter.com), daily for customer comments. When a customer leaves a negative rating, he and his wife, Adrienne, get to work. Once, a customer throwing a Rapunzel-themed birthday party in tow days received a Cinderella costume by mistake and left a negative comment online. Burger quickly spotted the comment and shipped the correct item overnight free and threw in a couple of princess hair bows. The now-satisfied client changed the feedback to positive and bought another dress, Burger reports.
"Some customer may try to take advantage of generous customer service, but we have not come across that yet," says Burger.